Volunteer program

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1: About EVE Online | 2: Getting Started | 3: Character Creation | 4: The User Interface | 5: Your First Days in Space | 6: Guides | 7: Customer Support | 8: Volunteer Program | 9: Guide Credits

Interstellar Services Department (ISD)


The Interstellar Services Department (ISD) is a group of volunteers who graciously share their free time in order to assist in a variety of tasks that all go towards supporting and enriching the players experiences in the world of EVE. They answer questions from players, help hunt down and resolve problems, provide news and fiction as well as acting as good-will ambassadors throughout the community.

Apply to ISD

Log in to the EVE Player website and go to the sign-up page. Due to the volume of applications received, we regret that we are unable to respond to all applicants. If your application is approved, you will be contacted with further information about interviewing and training.

Requirements to join ISD

To apply for a position within ISD you need to be 21 or over and hold an active subscribed account in EVE Online. If you achieve these requirements then please fill out the online application, choosing the team that you wish to apply for and answering the questions to the best of your ability.


Additional Information

Ingame Abilities
Volunteers have little or no in-game abilities (on the Tranquility Server). They do not have access to the account information of players nor do they have the ability to create items in the game. They do not receive special items or equipment for their player characters. Their actions are closely monitored and they are not privy to information that is highly confidential.
Allegations of Misconduct
There have been few allegations of abuse of power by the volunteers, but upon investigation, nearly all of these cases are proven to be false. To those outside ISD, the program is mysterious and the object of frequent misconceptions about what the volunteers can and cannot do. These misconceptions make the volunteers an easy target. We take accusations of abuse of power or other wrongdoing by the volunteers very seriously and investigate each thoroughly. On the rare occasion when a volunteer has broken the rules, he/she has been swiftly dismissed.
How to spot ISD members in EVE
Colored chat texts are used by the representatives of EVE. Their color chat signifies what position they officially have within EVE.
  • Teal = ISD (Polaris) member - Volunteer support staff.
  • Green = ISD (Polaris) Team Captains and Vice Admirals - Volunteer support staff.
  • Purple = BH on Singularity
How to spot CCP employees in EVE
  • Red and Yellow = Game Master
  • Blue = CCP Developer.

ISD Teams:

Equipment Certification and Anomaly Investigations Division. (ECAID)

ECAID stands for "Equipment Certification and Anomaly Investigations Division". We are the Bug Hunters, those who volunteer behind the scenes to assist CCP in the attempt to ensure releases are bug free, exploits are quickly identified and excluded, and code testing for release patches. We are present mainly on the internal and external test servers. You will see us on Singularity, we're the ones with purple text, you'll also find us on the coldfront irc network, within #eve-chaos. Our department members are from all corners of the globe, and our work is under a voluntary basis, although run to the strictest of operating conditions.

Public ECAID Website

Support, Training and Resources (STAR)

Support, Training and Resources (STAR) is the branch of the ISD volunteer program that helps with player support. They specialize in helping players, new and old with any questions or problems they may have. One of their duties is to personally greet new players, giving them a good start in the game as well as welcoming them to the Eve universe. They also maintain a presence in the help channels providing moderation, support and answering questions where required.

Public STAR Website

Interstellar Correspondents (IC)

The IC team are a group of players who dedicate their time and energy to ISD to bring a wealth of news to the universe of EVE, surrounding anything and everything to do with player-driven events. From fleet battles through racing leagues to alliance tournaments, we aim to bring a broad spectrum of news coverage straight to your screen. Our reporters find stories, research them, interview relevant parties and produce the player news that can be found in the Player News Center, on the login screen and in-game. In more general terms, it is IC’s goal to become the source of player-driven news within the universe of EVE and a news organization that stands out from that which exists in any other MMORPG, past, present and future.

Email the Team | Public IC Website


Mercury(M) works closely with CCPs content division to create new fiction and stories thus enriching the fictional background of the EVE universe. Mercury have worked on several key projects including the Region Descriptions (of which they wrote the majority), storylines introducing new patch content such as the black ops ships and the boosters, the Code Aria Inquiry, fiction news for the Alliance Tournament and various other storyline and descriptive works for CCP content/storyline. The ongoing work of Mercury concentrates mostly on articles in the faction sections of the player news center as well as in the faction specific militia news pages. The work in this team is varied, there are generally multiple projects running at any one time and the team members need a very good understanding of the fiction of EVE and a good writing ability to be able to join Mercury. Mercury is accepting applicants.

Yarr final 140.jpg
Yulai Archives & Records Repository Team (YARR)

The YARR team are a group of volunteers who administrate the EVElopedia. It is our goal to support the community in making the EVElopedia an up to date, useful and easy to use resource. We do this by monitoring new content added to the EVElopedia, finding and reporting bugs to CCP and adding new official content such as Dev blogs and patch notes.

Email the Team

Community Communication Liaisons (CCLs)

The CCL team are a group of volunteers who monitor the official EVE Online forum. It is their goal to support the community by helping to maintain the forums as a healthy venue for discussion and enhancing communication between CCP and players. The CCL team can point out threads to the Community team who can then bring them to the attention of the relevant developers and teams. Simply put, the CCL can quickly bring issues to the attention of the Community team so they can get answers to the players as quickly as possible!

Email the Team

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