Clearing the cache and settings
How to clear your cache and settings folders
In-game (All platforms)
If you're able to start your EVE client then you can reset your cache and/or settings in-game by going to Settings (ESC), select Reset Settings tab and from there you can select to either Clear all settings or Clear all cache files. Please note that performing either of these will require you to restart your client. Before nuking your settings you should always try clearing the cache as that will solve most problems that can be solved this way!
First exit the game.
The cache and settings folder are kept by default in the following locations :
- Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\
- German Windows XP: %USERPROFILE%\Lokale Einstellungen\Anwendungsdaten\CCP\EVE\
- Windows XP Steam: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\
- Windows Vista/7/8: %LOCALAPPDATA%\CCP\EVE\
- Windows Vista Steam: %LOCALAPPDATA%\CCP\EVE\
NB: Windows 7 and 8 use the Windows Vista locations.
Simply copy and paste the paths into the explorers address bar or into the field you get by Start-Run or Windows-Key + R.
Inside these folders are the cache and settings folders. To completely reset all your settings either rename those folders or delete them completely. CCP do not recommend reusing any of the old cache nor settings files after logging in again, doing so will most likely cause the problem you had to resurface or other problems start popping up.
(Player note. Try deleting the cache folder first and leave the settings folder. If you still have errors when you relog into EvE your settings folder is corrupt as well and will require deleting.)
You can also clear your cache ingame, press ESC when logged in.
Select the Reset settings tab, under Reset to default press the Clear button behind Clear all cache files. Be aware that this won´t help if your settings are the cause of the problem.
(Player note. Keeping backups of your settings folder is handy for issues like this.)
Out-of-game (OS X)
The users preferences folder which has the cache and settings folder is created the first time the application is run.
The users preference folder is located at:
"/Users/<username>/Library/Application Support/EVE Online"
To access the the users preferences folder, from the menu bar, select the 'Go' option and then select 'Go to Folder..." and enter this in the text field that appears:
"~/Library/Application Support/EVE Online"
This will redirect you directly to the EVE Online users preferences folder.
Note: In OS X versions 10.7 and above, the Library folder is hidden. To access it directly, enter follow the directions above, with the exception of only entering "~/Library" in the text field.
What data do I lose when clearing the cache and settings folders?
Only cached data, which can be retrieved again from the server, are stored in the cache folder. The only exception is the Jukebox playlists which will be removed located under cache\Jukebox as .m3u files.
All your client-settings are stored in this folder, like video and audio settings, user defined shortcuts, window and overview settings and much more. This also includes the folder-structure for lists like notes, buddies, agents and bookmarks (but the items themselves are saved on the server).
(Player note. You may export your overview settings to an XML file from ingame by rightclicking on the Overview arrow and selecting Export Settings. It will ask you for a name to export the file to and which overview settings to export.)
Eve's Logs, Capture and Fittings folders and Overview settings are saved in the following folders:
- Windows Vista/7: %USERPROFILE%\Documents\EVE\
- Windows XP: %USERPROFILE%\My Documents\EVE\
The Logs folder contains chat logs, game logs and market logs. They are freely deleteable. You may also stop logging by turning it off in the ESC Menu from ingame.
The Capture folder contains the Portraits folder which contains captured portraits of players from ingame. (Right click and save portrait from ingame.)
It also contains the Screenshots folder which contains any saved screenshots you have captured from within EvE via the PrtScrn button.
The Overview folder contains XML files with your overview settings. (As long as you have exported them from the game.)